2002 Accountability Surveys 
Customer Relationship Metrics
MAY 8, 2017
When trying to determine the best scale to use for customer satisfaction surveys, your decision should address these three important areas: What is the data collection methodology? How will the survey results be used? What is the best approach for analyzing survey results to insure value, accuracy, and accountability?
CX Journey
AUGUST 5, 2014
Image courtesy of henryfaber Is there anyone in your company who wants to use VoC/CX surveys as marketing tools rather than as customer listening tools? Tareq shared with me an article that suggested, nay, outright stated that "the easiest way to grow sales and double customer loyalty is to send a survey and then do nothing with the feedback."
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Beyond Philosophy
JANUARY 16, 2018
In part, he authors built on ambassadorial ideas expressed in two editions of The Customer Comes Second (1992 and 2002), by Hal Rosenbluth and Diane Peters. Identify and evaluate the needs and interests of each group, through targeted surveys and group processes. when making decisions. This often begins with employees.
GetFeedback
JANUARY 6, 2020
On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more. Examples might include shoppers at a store, a personal banking account, or cell phone service. Seriously, no one wants to be thought of as an “account” or “customer number.” .
Answer Dash
OCTOBER 15, 2018
Demand generation has traditionally focused on looking beyond existing accounts and finding new prospects. Much of the recent discussion has centered around the notion of harvesting the additional potential in your existing client base, broadly known as account-based marketing (ABM).
Voxjar
JUNE 8, 2021
Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. Klaus has an easy sign up process that does not require that you speak with sales to launch an account. callminer.com Founded in 2002 Based in Waltham Massachusetts. Klausapp pricing. CallMiner pricing.
C Space
MARCH 25, 2020
By Laurent Manes-Murphy, Head of Growth, EMEA and Zoë Bishop, Account Director. The 2002-2003 SARS outbreak in China, for instance, has been credited for the sudden rise of internet usage and online shopping, leading to the huge success of Alibaba. What’s happening now – and what will happen next as a result of it?
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