Beyond Philosophy
JANUARY 7, 2016
This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Predictive Analytics Are Key. Predictive analytics are key to improving Customer Experience in 2016. More organizations have embraced the emotional side of the Customer Experience.
Beyond Philosophy
JANUARY 7, 2016
This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Predictive Analytics Are Key. Predictive analytics are key to improving Customer Experience in 2016. More organizations have embraced the emotional side of the Customer Experience.
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Customer Relationship Metrics
MAY 8, 2017
Surveys with fewer response options are “forcing” respondents into a category that causes information loss and renders the results to be less reliable than those with more variability (Van Bennekom, 2002). Surveys with more response alternatives are more reliable than those with fewer responses (Scherpenzeel, 2002; Alwin and Krosnick, 1991).
Beyond Philosophy
OCTOBER 14, 2021
Some of us are experts in analytics; others are big-picture thinkers. When we first started with Beyond Philosophy in 2002, we worked with a water utility in the UK. Diversity can be defined in many ways, but in this case, I mean different opinions and experiences within a group.
SmartAction
MARCH 7, 2023
Trend #3: Actionable Intelligence Another burgeoning Conversational AI trend in 2023 relates to data, analytics and “actionable intelligence” around the conversational sides of a business. This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions.
Uniphore
JANUARY 19, 2022
Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Adam Spence, Redback Racing’s principal driver, competed in his first Targa event in 2002 as a co-driver in a Fraser Clubman.?Since Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Our Mission. Testimonials.
AWS Machine Learning
OCTOBER 6, 2023
Lastly, we suggest “The Pianist” (2002), a profound and moving documentary that tells the true story of Władysław Szpilman, a Polish Jewish pianist who struggled to survive the destruction of the Warsaw ghetto during World War II.
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