GetFeedback

JANUARY 6, 2020

While certain people on the buying (customer) side of the B2B relationship sign the purchase orders, it’s a huge mistake to assume they are the most important. On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

SmartKarrot

APRIL 13, 2020

Being one of the world’s top 10 SaaS companies, their products support tens of millions of daily users worldwide. Customer Support. Combining productive workflows, help desk analytics, and the ease of email in one, Front serves for 5000+ companies with just one product. It was acquired by eBay in 2002 but split in 2014.

SaaS 19

SaaS Engineering APIs Analytics 19

SmartKarrot

FEBRUARY 3, 2022

It enables businesses to form stronger bonds with their customers. Hi Platform uses artificial intelligence to help businesses learn what their customers are saying about them on social media, automate customer support, and engage with them in real-time. Founded in: 2002. Founded in: 2011. CEO: Jaime De Paula.

SaaS 10

SaaS Real estate Construction Transportation 10