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After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journeymap (CJM). . What appears to matter more is consistency across the journey stages and thoroughness of implementing journeymapping practices. B2B journeymapping is more complex.
Journeymapping : We favored tools that visualize every step of the customer experience , from first-click excitement to post-purchase hiccups. Its AI-powered analytics can handle billions of signals (2 billion conversations analyzed and counting) and support millions of frontline users across 100+ countries.
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