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Trend #3: Actionable Intelligence Another burgeoning Conversational AI trend in 2023 relates to data, analytics and “actionable intelligence” around the conversational sides of a business. This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions.
Its AI-powered analytics can handle billions of signals (2 billion conversations analyzed and counting) and support millions of frontline users across 100+ countries. If you have complex feedback channels, want a single, scalable hub for surveys and analytics, and have the budget to match, Qualtrics XM delivers. Webex Contact Center).
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