Beyond Philosophy

DECEMBER 6, 2019

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. One of the best practices I ever saw in an organization was having the top team deal with customer complaints. I wondered how I did that.

Customer centricity 427

Customer centricity Airlines Consulting Consulting 427

CSM Magazine

APRIL 22, 2025

In this article, we explore best practices of Agile for remote teams. For example, a 2002 GitLab survey has shown that 82% of remote engineers name communication as the most challenging part of their work. Regular feedback loops are a best practice you should look for if you a choosing the right outsourcing vendors.

Morale 52

Morale Best practices Engineering outsourcing 52

Horizon CX

APRIL 6, 2021

Here are four fairly simple ground rules or best practices—one’s that should be discussed and agreed to at the start of any meeting where problem-solving and or creativity are required. Prince with Kathleen Logan-Prince, 2002?1st Prince with Kathleen Logan-Prince, 2002?1st 1st Books Library, www.1stbooks.com.

Construction 59

Construction Education Best practices Customer Experience 59

AWS Machine Learning

OCTOBER 6, 2023

Lastly, we suggest “The Pianist” (2002), a profound and moving documentary that tells the true story of Władysław Szpilman, a Polish Jewish pianist who struggled to survive the destruction of the Warsaw ghetto during World War II. He supports strategic customers with AI/ML best practices cross many industries.

Personalization 141

Personalization Engineering Construction Transportation 141

COPC

MARCH 24, 2020

COPC® Best Practices for Customer Experience Operations. COPC® Best Practices for Vendor Management Organizations. Certification to the COPC Customer Experience Standard is one of the most prestigious recognitions in the industry — an indication of a company’s commitment to best practices and continuous improvement.

Consulting 40

Consulting Consulting Best practices Call Center 40

Horizon CX

JULY 13, 2015

Here are four fairly simple ground rules or best-practices—one’s that should be discussed and agreed to at the start of any meeting where problem solving and or creativity are required. Prince with Kathleen Logan-Prince, 2002 
 1st Books Library, www.1stbooks.com Prince, 1970, New York: 
 Collier Books, Div. 1stbooks.com

Construction 40

Construction Education Best practices Surveys 40

GetFeedback

JANUARY 6, 2020

Winning CX initiatives were also much more proficient at a number of journey mapping best practices, including: developing personas, developing future state maps, including emotional factors, basing maps on solid research (e.g. The biggest differences are found in pre-purchase stages as you can see here.

Journey mapping 78

Journey mapping B2C B2B Surveys 78