Beyond Philosophy

SEPTEMBER 19, 2019

I have been consulting on Customer Experience since 2002. Use Big Data wisely. One of the things Causon advises is for companies to consider how they use big data. Customer Experience design is often through the lens of the organization rather than from a customer’s point of view.

Big data 283

Big data Consulting Consulting Surveys 283

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Big data can be used to research past behavior. The post Embrace New Ways of Thinking in 2016 appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Employee engagement 186

Employee engagement Big data Analytics Education 186

Beyond Philosophy

NOVEMBER 19, 2020

It appeals to me because it uses a data-driven approach. Customer Science is a product of a perfect storm of artificial intelligence, the information provided by Big Data, and the interpretation of that data through Behavioral Science. appeared first on CX Consulting. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Big data can be used to research past behavior. The post Embrace New Ways of Thinking in 2016 appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Employee engagement 150

Employee engagement Big data Analytics Education 150