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2002

Big data

CRM

Customer Satisfaction is Declining in the UK. Is the US Next?

Beyond Philosophy

SEPTEMBER 19, 2019

I have been consulting on Customer Experience since 2002. When you consider the resources devoted to the cause over the past two decades in customer service teams, and all the CRM and customer feedback software you can buy now, it is disappointing that it isn’t showing results. . Use Big Data wisely.

Big data

Big data Consulting Consulting Surveys

The Need for Customer Experience is Based on Science Not Myth

Natalie Petouhof

JULY 26, 2016

Pashler, Harold Psychological Bulletin, Vol. 116(2), Sep 1994, 220-244. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. and Csikszentmihayi, M.

Customer Experience

Customer Experience Construction Benchmark Big data

Customer Satisfaction is Declining in the UK. Is the US Next?

The Need for Customer Experience is Based on Science Not Myth

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