Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. When people call a call center, what they are really looking for is a relationship. Darima Fotheringham: This is the 7 th wave of National Customer Rage study.
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