SmartAction

MARCH 15, 2019

SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text. Enterprise Connect will be held from March 18 to March 21 at the Gaylord Palms Resort and Convention Center in Orlando, Florida.

Virtual Agent 8

Virtual Agent Enterprise Self service Contact Center 8

SmartAction

NOVEMBER 19, 2019

Frost & Sullivan awards Purchasing Power ® for their AI-Powered Virtual Agent created in partnership with SmartAction ® to enable conversational self-service for their customers. SmartAction uses proprietary conversational AI to automate conversations that used to be handled by call center agents over phone, chat, and text.

Virtual Agent 40

Virtual Agent Self service Interactive Voice Response Government 40

SmartAction

FEBRUARY 11, 2020

Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. As the global intelligent virtual agent market is expected to reach $11.3b SmartAction’s 2019 Momentum Highlights.

Virtual Agent 57

Virtual Agent Self service Enterprise SaaS 57

SmartAction

FEBRUARY 21, 2019

The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers.

Virtual Agent 43

Virtual Agent Self service Contact Center Customer Care 43

SmartAction

OCTOBER 19, 2022

Conversational chatbots are one of the top market disruptors in call center automation. Beginning in 2017, the use of chat bots in call centers grew in popularity and became widely utilized. In fact, many businesses have seen this firsthand: call numbers drop temporarily before rising to pre-chatbot levels or greater.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

SmartAction

MAY 17, 2019

SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text. SmartAction uses proprietary conversational AI to automate conversations that used to be handled by call center agents over phone, chat, and text.

Virtual Agent 40

Virtual Agent Call Center Self service Marketing 40

Interaction Metrics

MARCH 20, 2025

Winner: Medallia Medallia sits at the forefront of all-in-one enterprise CX because it unifies just about every feedback channelsurveys, social, web, video, call centers, text analyticsinto a single, comprehensive platform. Without further ado, here are our top picks for Customer Experience Management Software in 2025.

Enterprise 62

Enterprise Surveys Analytics Feedback 62