SmartAction

APRIL 4, 2023

By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.

Virtual Agent 89

Virtual Agent Chatbots Self service Banking 89

SmartAction

OCTOBER 19, 2022

Conversational chatbots are one of the top market disruptors in call center automation. However, in recent years their use has declined as businesses have learned how difficult it is to properly maintain a chatbot that actually helps customers to accomplish their goals. Why is it So Hard to Implement and Maintain a Chatbot?

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

SmartAction

MARCH 7, 2023

This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

SmartAction

FEBRUARY 27, 2023

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. Watch Now BLOG Three Reasons to Upgrade Your IVR Self-Service Learn how the right AI can help your live agents, enhance your customer experience, and more.

Interactive Voice Response 78

Interactive Voice Response Contact Center Virtual Agent Self service 78

Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. This piece of the puzzle neatly bridges the self-serve buying process with the self-service support model. They’re tapped into a rising tide of customers who prefer self-service support over interacting with live agents to resolve problems.

Self service 48

Self service Virtual Agent Sales Upselling 48

SmartAction

JULY 13, 2018

While some organizations are dabbling with do-it-yourself chatbots to help customers self-serve via automation, they ultimately create silos that cannot be scaled to voice, where more than half of customer engagements take place. SmartAction is transforming customer self-service with Artificial Intelligence.

Call Center 40

Call Center Marketing B2B Contact Center 40

Interaction Metrics

MARCH 20, 2025

Founded in 2002 (and famously acquired, then re-acquired, in multi-billion-dollar deals), Qualtrics has analyzed billions of conversations and supports 3 million frontline users, showcasing how it scales to meet enterprise-level needs. more feedback via chatbots and social media. Learn more at the Forsta website.

Enterprise 62

Enterprise Surveys Analytics Feedback 62