Beyond Philosophy

DECEMBER 31, 2019

In 2002, when I started Beyond Philosophy, Customer Experience was an area that was only forming. You already see artificial intelligence (AI) in the form of surprisingly engaging chatbots. We learned in our surveys that the majority of our participants wanted to understand customer behavior and how to recognize loyalty behavior. .

Customer Experience 382

Customer Experience Consulting Consulting Chatbots 382

Answer Dash

OCTOBER 15, 2018

Our panel offered a variety of perspectives and insights about AI, and participants seemed to be in various stages of adoption of these new applications, including chatbots, automation of lead scoring, and customer data analysis.

B2B 76

B2B Marketing Customer Experience Benchmark 76

Interaction Metrics

MARCH 20, 2025

Just as customer satisfaction surveys reveal gaps in happiness, the right customer experience software bridges them; It helps you meet customers where they are and deliver personalized support every step of the way. If you have a CX team and are going to be running your own customer surveys, then you’ll want to choose the best software.

Enterprise 62

Enterprise Surveys Analytics Feedback 62

Comm100

FEBRUARY 1, 2023

In one study, 246 students were surveyed to learn how live chat for education impacted the learning experience. None of the online learners surveyed found live chat unsatisfactory as a communication tool. Read the full story here – Thompson Rivers University Adopts Comm100 Live Chat & Chatbot Across 5 Departments 2.

Education 75

Education Wait times Personalization Surveys 75

LiveChat

APRIL 10, 2019

In 2002, we started to build our main product, LiveChat. pre-chat survey, chat invitations, chat window customization, canned responses). Can I still use the integration with ChatBot? After the migration to LiveChat, your ChatBot integration will be still active. The story of chat.io The story behind chat.io.

APIs 5

APIs Chatbots Accountability Technology 5