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Back in 2002, Atlassian launched their first product, Jira. In order to help customers engage with their products, answer their questions, and upsell them on paid features, Atlassian uses in-product automation. Virtual agents or chatbots. At the time, they didn’t make a lot of waves. But it’s not the only piece of the puzzle.
Founded in 2002 (and famously acquired, then re-acquired, in multi-billion-dollar deals), Qualtrics has analyzed billions of conversations and supports 3 million frontline users, showcasing how it scales to meet enterprise-level needs. more feedback via chatbots and social media. Learn more at the Forsta website.
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