2002 Chatbots Virtual Agent 
SmartAction
APRIL 4, 2023
By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.
SmartAction
OCTOBER 19, 2022
Conversational chatbots are one of the top market disruptors in call center automation. However, in recent years their use has declined as businesses have learned how difficult it is to properly maintain a chatbot that actually helps customers to accomplish their goals. Why is it So Hard to Implement and Maintain a Chatbot?
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SmartAction
FEBRUARY 27, 2023
Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle. What is an Intelligent Virtual Agent (IVA)?
SmartAction
MARCH 7, 2023
Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. These are a few value points that will drive the CAI market in 2023.
Solvvy
JULY 5, 2018
Back in 2002, Atlassian launched their first product, Jira. Virtual agents or chatbots. At the time, they didn’t make a lot of waves. The company was tiny and their product was one of many in a fairly crowded market. But it’s not the only piece of the puzzle. They include technology such as: Knowledge bases.
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