2002 Consulting Customer Service 
Beyond Philosophy
APRIL 7, 2016
During the conversation, this person revealed the fact that he used to be in Customer Service. The rest of the conversation went like this: Me: So, what are you doing differently now that you are in Customer Experience instead of Customer Service? Customer Experience isn’t the same thing as Customer Service.
Beyond Philosophy
MARCH 29, 2017
John Lewis is making headlines in the Customer Experience industry again for its investment in its omnichannel experience and for good reason—four million good reasons. They are investing £4 million pounds in a new customer service initiative to strengthen its Omnichannel Customer Experience.
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Beyond Philosophy
SEPTEMBER 19, 2019
Unfortunately, the recent UK Customer Satisfaction survey echoes those findings, indicating that it has fallen over the past couple of years, from 78.2 Joanne Causon, CEO of the Institute of Customer Service , joined me on our podcast about this downward trend in Customer Satisfaction.
Beyond Philosophy
SEPTEMBER 26, 2019
When I started Beyond Philosophy back in 2002, nobody knew us. Management should relieve the wait staff of some of their duties or training them in customer service. Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s leading Customer experience consultancy & training organizations.
Beyond Philosophy
NOVEMBER 19, 2020
.” Pine says Customer Experiences should be memorable, personal, and emotionally engaging, so customers value the time they spend with your company. In other words, Pine says if customer service is time well-saved, Customer Experiences are time well spent. appeared first on CX Consulting.
Beyond Philosophy
APRIL 7, 2016
During the conversation, this person revealed the fact that he used to be in Customer Service. The rest of the conversation went like this: Me: So, what are you doing differently now that you are in Customer Experience instead of Customer Service? Customer Experience isn’t the same thing as Customer Service.
Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? Click here.
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