2002, Consulting and Quality management - Customer Contact Central

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2002

Consulting

Quality management

Wow, What a Year! What is Our Personal and Business Learning for The Year

Beyond Philosophy

DECEMBER 30, 2021

Twenty years ago, at this time of the year, I started my global Customer Experience consultancy, Beyond Philosophy, and published my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002). What is Our Personal and Business Learning for The Year appeared first on CX Consulting.

Personalization

Personalization Consulting Consulting Quality management

Watch Out! We Are In Danger of Repeating the Same Mistakes We Did Last Year

Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). Organizations also recognized that the Japanese companies were exceptionally skilled at getting quality right. We had a problem 20 years ago, too.

CRM

CRM Consulting Consulting Quality management

Wow, What a Year! What is Our Personal and Business Learning for The Year

Watch Out! We Are In Danger of Repeating the Same Mistakes We Did Last Year

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