2002 Contact Center Interactive Voice Response 
SmartAction
FEBRUARY 27, 2023
Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Understanding the key differences between IVR and IVA is crucial for businesses looking to optimize their customer service. A way to see the differences between IVR and IVA is to learn the pros and cons of each.
SmartAction
SEPTEMBER 16, 2022
Asking Alexa to play your favorite podcast and have her quickly play it for you is made possible by the same type of technology that allows contact centers across the world to automate voice conversations. Conversational AI is making the contact center and customer service industries better than ever.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartAction
APRIL 4, 2023
In fact, it’s the most rapidly evolved technology in the contact center today. This is not the voice automation experience of even three or four years ago where even single-word command barely worked (and it still costs you an arm and a leg to implement). It’s gratifying to see that the New York Times agrees with us!
SmartAction
MARCH 7, 2023
Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.
SmartAction
OCTOBER 19, 2022
When there is an inconsistent experience, everyone gets frustrated because of the repetitive data collection by chatbots, IVR, and live agents. For instance, if a client switches from a conversation with an AI chatbot to a phone call, the IVR is unlikely to know that the user had just been conversing with the bot.
SmartAction
NOVEMBER 19, 2019
El Segundo, CA – November 19, 2019 – SmartAction, the top-rated virtual agent solution for contact centers, is pleased to announce its implementation with Purchasing Power was awarded the top honor in “Excellence in Self-Service” by Frost & Sullivan at the 15th Annual Frost & Sullivan Customer Contact Awards.
Interaction Metrics
MARCH 20, 2025
Founded in 2002 (and famously acquired, then re-acquired, in multi-billion-dollar deals), Qualtrics has analyzed billions of conversations and supports 3 million frontline users, showcasing how it scales to meet enterprise-level needs. For a full quote, contact Genesys directly. Webex Contact Center).
Expert insights. Personalized for you.
78 
Let's personalize your content