SmartAction

FEBRUARY 27, 2023

So, What’s the best solution for the contact center? While IVR has served as a staple customer service technology for years, its capabilities are limited to simple interactions and can sometimes lead to customer frustration. For even more information on the differences between IVA and IVR, check out this blog post!

Interactive Voice Response 78

Interactive Voice Response Contact Center Virtual Agent Self service 78

SmartAction

APRIL 4, 2023

In fact, it’s the most rapidly evolved technology in the contact center today. Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Virtual Agent 89

Virtual Agent Chatbots Self service Banking 89

SmartAction

SEPTEMBER 16, 2022

Asking Alexa to play your favorite podcast and have her quickly play it for you is made possible by the same type of technology that allows contact centers across the world to automate voice conversations. Conversational AI is making the contact center and customer service industries better than ever. GET IN TOUCH.

Interactive Voice Response 93

Interactive Voice Response Virtual Agent Contact Center Engineering 93

SmartAction

MARCH 7, 2023

This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

SmartAction

NOVEMBER 19, 2019

Frost & Sullivan awards Purchasing Power ® for their AI-Powered Virtual Agent created in partnership with SmartAction ® to enable conversational self-service for their customers. SmartAction uses proprietary conversational AI to automate conversations that used to be handled by call center agents over phone, chat, and text.

Virtual Agent 40

Virtual Agent Self service Interactive Voice Response Government 40

SmartAction

FEBRUARY 11, 2020

Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. by 2024 1 , a shift to holistic end-to-end solutions paves a path towards widespread adoption as enterprises seek to expand AI-enabled self-service capabilities over voice, chat, and SMS.

Virtual Agent 57

Virtual Agent Self service Enterprise SaaS 57

SmartAction

MARCH 15, 2019

El Segundo, CA – March 12, 2019 – SmartAction, the #1 AI-powered virtual agent solution for contact centers, will demonstrate its omnichannel cloud-based self-service solution at Enterprise Connect this March.

Virtual Agent 8

Virtual Agent Enterprise Self service Contact Center 8