Beyond Philosophy

SEPTEMBER 19, 2019

I have been consulting on Customer Experience since 2002. When you consider the resources devoted to the cause over the past two decades in customer service teams, and all the CRM and customer feedback software you can buy now, it is disappointing that it isn’t showing results. . Keep your promises.

Big data 283

Big data Consulting Consulting Banking 283

CX Journey

AUGUST 5, 2014

Tareq shared with me an article that suggested, nay, outright stated that "the easiest way to grow sales and double customer loyalty is to send a survey and then do nothing with the feedback." The article is based on research that was summarized in an HBR article in May 2002. O my, where to begin. David Letterman.

Surveys 62

Surveys Real estate Feedback Marketing 62

JivoChat

OCTOBER 6, 2021

Some hosting providers allow you to set the domain name on the same platforms, just as they also offer CRM. . Founded in 2002, Hostgator services evolved along with internet growth, and are built to allow you to escalate your business. Your website performance can affect your traffic and sales rates. Uptime guarantee.

Technical Support 52

Technical Support Personalization Customer Support Accountability 52

SmartKarrot

APRIL 13, 2020

The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. It was acquired by eBay in 2002 but split in 2014. Customer Support. Salesforce. billion and $60m revenues.

SaaS 19

SaaS Engineering APIs Analytics 19

Interaction Metrics

MARCH 20, 2025

But waitisnt that basically what a CRM lets you do? CRM (customer relationship management): Primarily focuses on managing customer experience from a sales or support angletracking leads, storing customer data, and logging customer communication for future reference. Explore options at Cisco’s website.

Enterprise 62

Enterprise Surveys Analytics Feedback 62