Beyond Philosophy

AUGUST 10, 2016

Consumers in this part of the world still appreciate the retail outlets or customer care channels for the speed of service. More of these consumers (66%) want self-service for their needs over calling into customer care. Apple, Facebook or Google) provided comparable wireless connectivity.

Wireless 265

Wireless Self service Surveys Consulting 265

SmartAction

FEBRUARY 21, 2019

Dougherty is the former Chief Executive Officer at Convergys, a global leader in customer care, where he led over 75,000 employees across 70 countries. The biggest emerging trend in the customer service space is the trend toward self-service automation – fast, effortless self-service.

Virtual Agent 43

Virtual Agent Self service Contact Center Customer Care 43

SmartAction

OCTOBER 19, 2022

Call centers must adapt to changing client demands for self-service by giving their chatbots new features and capabilities. Check out these success stories from some familiar brands that trust us to aid them in providing top notch customer care! GET IN TOUCH See How We Can Help You Exceed your CX Goals.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Interaction Metrics

MARCH 20, 2025

Runner Up: Qualtrics XM Qualtrics XM is a power tool for measuring all your customer, employee, and market touchpoints across over 20,000 global brands in 100+ countries. This makes it ideal for maintaining brand consistency, providing 24/7 customer care, and launching effective social marketing campaigns at scale.

Enterprise 62

Enterprise Surveys Analytics Feedback 62