Remove 2002 Remove Customer Care Remove Virtual Agent
article thumbnail

SmartAction Names Former Convergys CEO, David Dougherty, to Board of Directors

SmartAction

The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers.

article thumbnail

Adding a Chatbot: Trust a Pro or Build it Yourself?

SmartAction

TechStyle Fashion Group group used virtual agents in voice and chat rather than allocating internal staff and resources to creating and maintaining their own conversational chatbot. Check out these success stories from some familiar brands that trust us to aid them in providing top notch customer care!

article thumbnail

The Best CX Software Of 2025

Interaction Metrics

Runner Up: Qualtrics XM Qualtrics XM is a power tool for measuring all your customer, employee, and market touchpoints across over 20,000 global brands in 100+ countries. This makes it ideal for maintaining brand consistency, providing 24/7 customer care, and launching effective social marketing campaigns at scale.