Beyond Philosophy
DECEMBER 19, 2017
Is it that Customer Experience teams in the UK (and the senior management who support them) don’t care about Customer Experience other than talking about it? I founded Beyond Philosophy in the UK back in 2002. My first work as a customer experience consultant was there. Secondly, the UK are not as customer-centric as U.S
Beyond Philosophy
DECEMBER 6, 2019
When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. This answer became my second book, Revolutionize Your Customer Experience , which explores how the culture of a company reflects how customer-centric the organization is.
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Beyond Philosophy
JULY 6, 2016
This research emphasizes the fact that those organizations that truly embrace the ideology behind a culture of Customer Centricity have enormous potential for opportunity and growth in a new market. China Sees the West as Thought Leaders of Customer Experience. We’d all love to gain your insight in the comments below.
Beyond Philosophy
MAY 12, 2015
Psychologist and Professor Daniel Kahneman , winner of the 2002 Nobel Memorial Prize in Economic Sciences, explains why this is in his book, “ Thinking Fast and Slow ”. In truth, when your gut instinct turns out to be right, it is a result of the complicated system of decision-making your brain employs.
Beyond Philosophy
JANUARY 16, 2018
A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” The author had several suggestions for building customer-centricity. Michael Lowenstein, Ph.D.,
Beyond Philosophy
NOVEMBER 19, 2020
He urges businesses to deepen their understanding of the new order and let go of industrial-age thinking that looks at the experience as a service and instead becomes customer-driven and going beyond customer-centricity. If you customize your goods or services and your experiences, you’ll thoroughly engage people.
Beyond Philosophy
SEPTEMBER 26, 2019
When I started Beyond Philosophy back in 2002, nobody knew us. Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. Colin helps audience understand how an organization can improve their Customer Experience and become a customer-centric organization.
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