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Jeanne Bliss is the Founder and President of CustomerBliss , and the Co-Founder of The Customer Experience Professionals Association. She is an expert on customer-centric leadership, and an active tweeter. She is an expert on customer-centric leadership, and an active tweeter. @JeanneBliss. Jeannie Walters.
#CEX #CRM #Customers Click To Tweet. According to the 2002 Mobius Poll, 84% of customers are frustrated when a representative does not have immediate access to their account information. It is important to ensure that your care center personnel speak and write the language of the customer as fluently as possible.
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