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2002

Customer emotions

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Is Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?

Beyond Philosophy

JULY 13, 2021

Therefore, how they measure success tends to be transactional, aka, how much the call center expense was reduced, not experiential, aka, how it makes a customer feel. However, that doesn’t mean that the organization can’t ensure the third-party partner delivers the proper Customer Experience.

outsourcing

outsourcing Customer Experience Journey mapping Call Center

Any Press Is Good Press, Right?

Beyond Philosophy

SEPTEMBER 26, 2019

When I started Beyond Philosophy back in 2002, nobody knew us. At Beyond Philosophy, we have always tried to be at the cutting edge of Customer Experience, pushing the boundaries. In my first book, I wrote about customers’ emotions and the emotional experience. Well…It depends! To do so, I baited the trolls.

Entertainment

Entertainment Sales Consulting Consulting

Is Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?

Any Press Is Good Press, Right?

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