SmartAction

APRIL 4, 2023

This connection happens instantaneously, via the channel that remains the preferred means of most customers’ inquiries: the phone call. Virtual agents have now achieved Complex Voice capabilities. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?”

Virtual Agent 89

Virtual Agent Chatbots Self service Banking 89

SmartAction

FEBRUARY 27, 2023

When it comes to customer service, businesses have a variety of tools at their disposal to make the process as smooth and efficient as possible. Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Can be a frustrating customer experience. Limited capabilities.

Interactive Voice Response 78

Interactive Voice Response Contact Center Virtual Agent Self service 78

SmartAction

SEPTEMBER 16, 2022

The ability of conversational AI technology to detect and understand speech are two of the biggest challenges faced by the Intelligent Virtual Agent (IVA). Understanding how IVA and NLU operate is a step towards creating an excellent customer experience and simultaneously enhancing efficiency for the contact center.

Interactive Voice Response 93

Interactive Voice Response Virtual Agent Contact Center Engineering 93

SmartAction

MARCH 7, 2023

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. Watch Now The post <strong>Conversational AI: Trends to Watch in 2023</strong> appeared first on SmartAction.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

SmartAction

FEBRUARY 21, 2019

The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers.

Virtual Agent 43

Virtual Agent Self service Contact Center Customer Care 43

SmartAction

OCTOBER 19, 2022

TechStyle Fashion Group group used virtual agents in voice and chat rather than allocating internal staff and resources to creating and maintaining their own conversational chatbot. Check out these success stories from some familiar brands that trust us to aid them in providing top notch customer care!

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

SmartAction

MARCH 15, 2019

SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text. Contact center leaders should visit Booth #1102 to discover SmartAction’s LIFE LESS HARD obsession that puts the effortless Customer Experience (CX) above all else.

Virtual Agent 8

Virtual Agent Enterprise Self service Contact Center 8