From Q-and-A to Two-Way: Conversational AI is the Future of Voice Assistants
SmartAction
APRIL 4, 2023
Nowhere is this new AI-fueled reality more evident than in the customer service experience. When modern consumers initiate a customer service inquiry, they expect more than just “simple” voice directives – they want “complex voice” engagement that’s customized to their unique, multi-layered needs.
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