Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. Whereas most companies this size would have hundreds or thousands of employees to provide customer service, they’ve scaled customer support through AI and machine learning. At the time, they didn’t make a lot of waves. For Atlassian, this is an advantage.

Self service 48

Self service Virtual Agent Sales Upselling 48

GetFeedback

JANUARY 6, 2020

While certain people on the buying (customer) side of the B2B relationship sign the purchase orders, it’s a huge mistake to assume they are the most important. On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Comm100

FEBRUARY 1, 2023

LiveChat Headquartered: Wrocław, Poland Founded: 2002 LiveChat provides online chat solutions for schools wanting to build relationships and drive acquisition, with customers including Deakin University, University of Toronto, University of Maryland, and Berlitz.

Education 75

Education Wait times Personalization Surveys 75

JivoChat

OCTOBER 6, 2021

Founded in 2002, Hostgator services evolved along with internet growth, and are built to allow you to escalate your business. If you need any assistance, there is 24/7 customer support where experts on website hosting will follow through with you, to ensure your pages are working properly. . 24/7 customer support.

Technical Support 52

Technical Support Personalization Customer Support Accountability 52

SmartKarrot

APRIL 13, 2020

Being one of the world’s top 10 SaaS companies, their products support tens of millions of daily users worldwide. Customer Support. It was acquired by eBay in 2002 but split in 2014. This SaaS and cloud-based remote connectivity services giant has recorded a revenue of $1.2 billion in 2017.

SaaS 19

SaaS Engineering APIs Analytics 19

SmartKarrot

FEBRUARY 3, 2022

It enables businesses to form stronger bonds with their customers. Hi Platform uses artificial intelligence to help businesses learn what their customers are saying about them on social media, automate customer support, and engage with them in real-time. Founded in: 2002. CEO: Jaime De Paula.

SaaS 10

SaaS Real estate Construction Transportation 10