GetFeedback

JANUARY 6, 2020

While certain people on the buying (customer) side of the B2B relationship sign the purchase orders, it’s a huge mistake to assume they are the most important. On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Comm100

FEBRUARY 1, 2023

For these reasons, introducing improved online services does more than support distance learning and online students. Improve the student experience Live chat has now become the most popular support channel for students, and a variety of studies show how online chat for education can improve the student experience.

Education 75

Education Wait times Surveys Personalization 75

SmartKarrot

APRIL 13, 2020

Source: Survey Sparrow. Setting up a SaaS business requires a tailored approach to ensure rapid installation and seamless integration with customers’ systems. Being one of the world’s top 10 SaaS companies, their products support tens of millions of daily users worldwide. Customer Support. billion in 2017.

SaaS 19

SaaS Engineering APIs Analytics 19