Beyond Philosophy
DECEMBER 19, 2017
I founded Beyond Philosophy in the UK back in 2002. But they invest (being the key word) in bringing in talent for a limited period to educate them, explain the latest thinking and ensure success as consultants have done this many times and know the problems and pitfalls. My first work as a customer experience consultant was there.
Beyond Philosophy
JULY 20, 2021
Shortly after the BT Customer Experience program was a success, I wrote my first of seven books on Customer Experience, Building Great Customer Experiences (Palgrave Macmillan, 2002) , and started my global Customer Experience consultancy, Beyond Philosophy. The End of Average How We Succeed in a World That Values Sameness. by Todd Rose.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
FEBRUARY 17, 2022
Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. This lesson was inspired by the famous Oscar Wilde quote that says roughly the same thing (with more education and finesse than my paraphrase). So, I educated them. . My company had a significant birthday this year.
Beyond Philosophy
SEPTEMBER 24, 2020
It reminded me of 2002 when I first started talking about getting into Customer Experience. I spent most of my time in the first five years educating people on what CX was and what it meant. Customer Science is not fully defined; it’s more of a fusion between technology, Customer Experience, and behavioral science.
Beyond Philosophy
NOVEMBER 16, 2023
Maybe it’s awareness or education. Of course, education and persuasion are, too, but working everything into one communications campaign is challenging. For example, I’ve had my own company since 2002, and I’ve considered each area. But that logo neither persuades nor educates them about you.
Beyond Philosophy
JANUARY 7, 2016
This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. More organizations have embraced the emotional side of the Customer Experience. Thirteen years is a long time to be considered a madman! However, the Customer Experience movement has advanced.
Beyond Philosophy
APRIL 25, 2024
For instance, in 2002, people didn’t know what I meant by customer experience , so I would ask them to tell me a story about an experience they enjoyed and one they didn’t. Colin has conducted numerous educational workshops, on how to improve your Customer Experience, to inspire and motivate your team.
Expert insights. Personalized for you.
382 
Let's personalize your content