Beyond Philosophy

MARCH 16, 2015

I am pleased to have helped, in some way, to shape a new industry with our books, research and client work since 2002. Customer Experience is a way of life, a cultural change, and a commitment needed from the heart as well as the head. It is not a slogan. I see dangers on the horizon we should all try to avoid.

CRM 305

CRM Employee engagement Customer retention Customer Experience 305

Satrix Solutions

APRIL 6, 2020

The BOINC Project was funded by the National Science Foundation in 2002 and is located at UC, Berkeley. The post Why Encouraging Social Goodwill Cultivates Employee Engagement and Improve Customer Experiences appeared first on Satrix Solutions.

Employee engagement 137

Employee engagement Customer Experience Advertising Banking 137

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Employee Engagement and Customer Experience. We see the growth of employee engagement programs. Identify what drives and destroys value for your employees experience.

Employee engagement 186

Employee engagement Big data Analytics Education 186

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Employee Engagement and Customer Experience. We see the growth of employee engagement programs. Identify what drives and destroys value for your employees experience.

Employee engagement 150

Employee engagement Big data Analytics Education 150

GetFeedback

JANUARY 6, 2020

Here’s a formal definition from persona thought leader Tony Zambito in 2002: Buyer personas are research-based archetypal (modeled) representations of who buyers are, what they are trying to accomplish, what goals drive their behavior, how they think, how they buy, and why they make buying decisions. Source: Forrester .

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Interaction Metrics

MARCH 20, 2025

Founded in 2002 (and famously acquired, then re-acquired, in multi-billion-dollar deals), Qualtrics has analyzed billions of conversations and supports 3 million frontline users, showcasing how it scales to meet enterprise-level needs.

Enterprise 62

Enterprise Surveys Analytics Feedback 62