Customer Relationship Metrics

MAY 8, 2017

Categorical scales must be repeated multiple times to insure the correct application by the respondent, thereby limiting the effectiveness of the approach in the post-call IVR survey methodology where the goal is to quickly collect responses to as many research variables as will be acceptable. How will the survey results be used?

Surveys 90

Surveys Interactive Voice Response Construction Accountability 90

Vistio

JUNE 29, 2021

” The first thing I did, this is 2002 or 2003, remember, I went to Yahoo, not Google, but Yahoo and looked up, “What is CRM?” Within a couple of days, I got a callback and they were asking if I’d be interested in interviewing for their CRM team. And I said, “Of course. I’d be delighted.”

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. That’s often because they have such tepid ineffectual metrics by which they assess the quality of their service. Their metrics are insincere. The baggage experience.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

Interaction Metrics

MARCH 20, 2025

That’s why at Interaction Metrics, we help companies cut through the noise and make meaningful improvements in the customer experience. this is what we do at Interaction Metrics. Pricing Plans start at $75/user/month for the basics (voice, IVR, AI), rising to $155/user/month for advanced AI and workforce engagement.

Enterprise 62

Enterprise Surveys Analytics Feedback 62