SmartAction

FEBRUARY 27, 2023

When it comes to customer service, businesses have a variety of tools at their disposal to make the process as smooth and efficient as possible. Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Let’s break down the difference between IVR and IVA. Available 24/7.

Interactive Voice Response 78

Interactive Voice Response Contact Center Virtual Agent Self service 78

SmartAction

SEPTEMBER 16, 2022

One way that IVA “levels up” from the typical IVR is that an IVA will utilize natural language understanding, or NLU. Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.

Interactive Voice Response 93

Interactive Voice Response Virtual Agent Contact Center Engineering 93

SmartAction

NOVEMBER 19, 2019

Frost & Sullivan awards Purchasing Power ® for their AI-Powered Virtual Agent created in partnership with SmartAction ® to enable conversational self-service for their customers. The post Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service appeared first on SmartAction.

Virtual Agent 40

Virtual Agent Self service Interactive Voice Response Government 40

SmartAction

APRIL 4, 2023

Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. It’s gratifying to see that the New York Times agrees with us! GET IN TOUCH See How We Can Help You Exceed your CX Goals.

Virtual Agent 89

Virtual Agent Chatbots Self service Banking 89

SmartAction

MARCH 7, 2023

This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. Conversational AI is the key to augmenting existing technology with a company’s IP. GET IN TOUCH See How We Can Help You Exceed your CX Goals.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

SmartAction

OCTOBER 19, 2022

Call centers must adapt to changing client demands for self-service by giving their chatbots new features and capabilities. When there is an inconsistent experience, everyone gets frustrated because of the repetitive data collection by chatbots, IVR, and live agents.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

Interaction Metrics

MARCH 20, 2025

Founded in 2002 (and famously acquired, then re-acquired, in multi-billion-dollar deals), Qualtrics has analyzed billions of conversations and supports 3 million frontline users, showcasing how it scales to meet enterprise-level needs. Sprinklr Sprinklr is a unifying force for social, chat, email, and SMS interactions.

Enterprise 62

Enterprise Surveys Analytics Feedback 62