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Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. The complexity drives the amount of change and the compliance is driving a scripted response. I see so many scripted responses. Their metrics are insincere.
We compare a customized SLM with a general purpose LLM, using various metrics to assess vocabulary richness and overall accuracy. We run our fine-tuning script directly from the SageMaker Studio JupyterLab environment. The fine-tuning script uses LoRA, distributing compute across all available GPUs on a single instance.
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