Beyond Philosophy
JULY 13, 2021
Sometimes your Customer Experience requires you to outsource a portion of it to a third party. We discussed this topic of outsourcing on a recent podcast , where my co-host shared a story about his friend who ordered a trampoline. Managing the Customer’s Expectations about Outsourced Experience is Critical.
Taylor Reach Group
MARCH 6, 2020
Between November 2002 and July 2003, an outbreak of SARS in southern China caused an eventual 8,098 cases, resulting in 774 deaths reported in 17 countries.”[ If you employ and outsource or third party to field some of your calls, reach out to them to see if they can handle more on a temporary basis.
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COPC
MARCH 24, 2020
has been advising VMOs since 2002, helping clients maximize the value they gain from their outsourced service providers (OSPs). Structured support and training. Certification and recertification audits. Vendor Management Organization Services.
Vistio
JUNE 29, 2021
Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations.
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. Darima Fotheringham: This is the 7 th wave of National Customer Rage study. When and how the Customer Rage study begin? But we’ll keep trying. We’ll leave the light on, we’ll be around.
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