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We did that on a recent podcast, thinking about what we learned professionally and personally this past year. . Twenty years ago, at this time of the year, I started my global Customer Experience consultancy, Beyond Philosophy, and published my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002).
callminer.com Founded in 2002 Based in Waltham Massachusetts. Orecx is our go to recommendation for anyone looking to upgrade their call recordings to the highest quality, usually to generate the most accurate transcripts for speech analytics. But they also have a built in qualitymanagement module.
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