2002 Personalization Surveys 
Beyond Philosophy
DECEMBER 25, 2021
This new year also coincides with the 20 th anniversary of me founding my global Customer Experience Consultancy, Beyond Philosophy and publishing my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002). Complete this short survey. Please tell us how we are doing! Click here to learn more.
Beyond Philosophy
DECEMBER 19, 2017
They include: Personalization. Per the online marketing intelligence service WARC , QVC took the top spot in the survey, jumping nearly 20 places over its positions last year. I founded Beyond Philosophy in the UK back in 2002. Ten-thousand respondents ranked brands’ Customer Experience based on six categories. Time and Effort.
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Beyond Philosophy
AUGUST 10, 2016
A new global survey released by Amdocs last month reported a trend in the region where consumers demanded more control and personalization in their Customer Experiences with their Telecom provider. From Thailand: Respondents wanted more personalized offers that addressed their specific needs (66%). Are you ready?
Beyond Philosophy
JULY 6, 2016
These results were based on a survey of 9,000 Chinese customers, about 60 different brands in five industries. I wrote Building Great Customer Experiences , my first book about Customer Experience, in 2002 with John Ivens. According to APAC Insider , Forrester concluded that no brand was doing an excellent job there yet.
Beyond Philosophy
SEPTEMBER 19, 2019
Unfortunately, the recent UK Customer Satisfaction survey echoes those findings, indicating that it has fallen over the past couple of years, from 78.2 One of the most extensive surveys in the UK, the Institute have been running the index twice a year for ten years. I have been consulting on Customer Experience since 2002.
Horizon CX
APRIL 6, 2021
Those working in an organization where there is more than one employee, which naturally applies to just about everyone except for those one-person operations, will appreciate the ideas expressed here. Prince with Kathleen Logan-Prince, 2002?1st Prince with Kathleen Logan-Prince, 2002?1st 1st Books Library, www.1stbooks.com.
GetFeedback
JANUARY 6, 2020
Examples might include shoppers at a store, a personal banking account, or cell phone service. A consumer persona, by contrast, could include personal characteristics like favorite sport or hobbies that might influence how they behave in their buying journey. Surveys and other feedback collection should take that into account. .
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