Beyond Philosophy

DECEMBER 30, 2021

Twenty years ago, at this time of the year, I started my global Customer Experience consultancy, Beyond Philosophy, and published my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002). Back when I started Beyond Philosophy, Customer Experience was not a thing yet.

Personalization 195

Personalization Consulting Consulting Quality management 195

Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). Organizations also recognized that the Japanese companies were exceptionally skilled at getting quality right. We had a problem 20 years ago, too.

CRM 195

CRM Consulting Consulting Quality management 195

Voxjar

JUNE 8, 2021

callminer.com Founded in 2002 Based in Waltham Massachusetts. Orecx is our go to recommendation for anyone looking to upgrade their call recordings to the highest quality, usually to generate the most accurate transcripts for speech analytics. But they also have a built in quality management module.

Call Center 51

Call Center Analytics Enterprise Sales 51