Beyond Philosophy
AUGUST 10, 2016
Consumers in this part of the world still appreciate the retail outlets or customer care channels for the speed of service. More of these consumers (66%) want self-service for their needs over calling into customer care. 86% of Filipinos would replace their current service provider if alternative entities (e.g.
Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Also, grocery stores might have more self-service options. Guess what? It’s at an all-time low for the last 17 years. For example, fast-food restaurants might have very few staff in them soon.
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SmartAction
APRIL 4, 2023
Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat. It’s gratifying to see that the New York Times agrees with us! GET IN TOUCH See How We Can Help You Exceed your CX Goals.
SmartAction
MARCH 7, 2023
This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.
SmartAction
NOVEMBER 19, 2019
Frost & Sullivan awards Purchasing Power ® for their AI-Powered Virtual Agent created in partnership with SmartAction ® to enable conversational self-service for their customers. The post Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service appeared first on SmartAction.
SmartAction
SEPTEMBER 16, 2022
Since 2002, SmartAction has helped 100+ industry-leading brands streamline their contact centers and take their customer experience to the next level through AI voice, text, and chat.
SmartAction
FEBRUARY 11, 2020
Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. by 2024 1 , a shift to holistic end-to-end solutions paves a path towards widespread adoption as enterprises seek to expand AI-enabled self-service capabilities over voice, chat, and SMS.
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