2003 Related Topics 
ShepHyken
NOVEMBER 22, 2016
Andy escaped the corporate world just in time to preserve his sanity, as he followed his passion for speaking, consulting, and entrepreneurship in 2003. It’s not the screw-up, it’s what you are going to do after the screw-up; that’s what people are looking for.” – Andy Masters. What questions will this episode answer?
Beyond Philosophy
SEPTEMBER 15, 2015
Harvard Business Review called it “ The One Number You Need to Grow ” way back in 2003. It has become a standard metric used to determine if your Customer Service and Experience improvements are effective. One of the frequent questions I get is, “Our NPS is XX. How does that compare with the rest of the market?”.
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Beyond Philosophy
SEPTEMBER 11, 2014
In 2003, Benjamin Black, website engineering manager and his boss, Chris Pinkham, vice president of IT infrastructure, presented a paper outlining the project. The idea for this business model, however, was not from Jeff Bezos or any other senior staff member at Amazon. The idea came from an employee that had been with the company for a year.
Beyond Philosophy
MAY 31, 2016
The figure below illustrates their findings. The dual message here is that companies should focus greater attention both on creating brand “champions” and advocates among customers and on building these same capabilities within the job descriptions of all employees within the organization, irrespective of function or level.
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CCNG
SEPTEMBER 7, 2022
When LinkedIn started off in 2003, it was primarily used as a networking site for business purposes. But it has evolved over the years and it’s important for professional leaders to understand it’s capability. In this posting, I’ll point out some of the changes and provide recommendations on how to improve your LI presence.
ShepHyken
APRIL 30, 2018
Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. We Asked 30 CX Influencers if They Would Recommend the Net Promoter System by Anna Pogrebniak. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla.
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