2003 Agent burnout Quality calibration 
Robert Davis
APRIL 5, 2018
In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Outbound selling requires certain “mettle” in the face of rejection.
Robert C. Davis and Associates
APRIL 5, 2018
In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Outbound selling requires certain “mettle” in the face of rejection.
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