2003 Analytics Consulting 
DMG Consulting
NOVEMBER 13, 2018
The future of this process is analytics-enabled QA (AQA). Speech analytics is used to listen/read customer interactions, evaluate the interaction, and provide feedback to the enterprise (general trends) and agents (what they are doing right and where they can improve). Learn more at www.dmgconsult.com.
DMG Consulting
FEBRUARY 25, 2019
Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. By Donna Fluss.
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Taylor Reach Group
JANUARY 21, 2019
has been an industry leader in call and contact center consulting for more than 15 years, the main area of focus has been on establishing great customer care in the business sector, especially in retail and service industries. announced the addition of Rosetta Lue to the industry-leading and globally-recognized consulting firm.
DMG Consulting
JANUARY 4, 2019
In speech analytics they’re improving many aspects of the solutions, broadening their capabilities and uses. Speech analytics – this technology has been in the commercial market since 2003, but the pace of adoption and uses are expanding. More companies are using speech analytics to automate their quality assurance process.
Nicereply
OCTOBER 22, 2024
The NPS customer survey metric was first introduced by leading consulting brand Bain and Company in 2003. Survey analytics : Your feedback surveys would be pointless if you can’t accurately analyze the responses. Ever since then, it has been used by millions of businesses worldwide to measure customer satisfaction.
Lumoa
APRIL 24, 2018
The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. We have received 31 answers from 31 recognised thought leaders, consultants and great doers from all over the world across industries. Jeannie Walters TEDx Speaker, Customer Experience Expert, Trainer, Consultant, Podcaster.
Lumoa
APRIL 3, 2018
Whom would you consult if you were choosing a hairdresser's saloon or a new car to buy? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That's where text analytics technologies come into play. How do you make important or day-to-day consumer decisions in your life?
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