2003 Benchmark Call Center 
Taylor Reach Group
APRIL 4, 2018
Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. retained to complete a Contact Center Audit for one of the world’s leading digital data collection companies.
Taylor Reach Group
FEBRUARY 8, 2019
This assessment examines the four “pillars” of contact center operations—people, process, technology, and methodology—to formulate a strategy and develop a roadmap that optimizes the contact center and vastly improves the patient experience. A global Contact Center, Call Center, and Customer Experience consulting firm.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Interaction Metrics
NOVEMBER 11, 2024
Um, but I, you know, originally pre 2003. You’ve mentioned it a couple of times, 2003. Now, what I will say about NPS is if you want to benchmark. Um, you know, the pro about it is that you can benchmark against other companies in your sector, right? Net promoter score taking off. Happens the famous HBR article.
Hodusoft
OCTOBER 23, 2024
Importance of Measuring NPS for BPO Contact Centers How to Benchmark NPS Tips to Conduct the NPS Survey What is Net Promoter Score (NPS)? When it comes to a good NPS score in the BPO and call and contact center industry, a score of 50/100 or above is considered good by many industry experts.
Etech
MARCH 16, 2018
In 2003, the space shuttle, Columbia, disintegrated over East Texas and Louisiana, when it attempted to reenter the Earth’s atmosphere. The situation in your call center isn’t quite that dramatic, but similarities can be drawn. Unachievable Goals : Benchmarks set too high discourage performance.
Lumoa
MARCH 24, 2022
Setting survey response rate benchmarks can help you assess the performance and overall growth of your customer experience management (CEM) system. While benchmarking is a common process in many companies, the exact steps and data collected need to be adjusted to each organization’s requirements.
Taylor Reach Group
NOVEMBER 11, 2019
Taylor Reach’s consultants, each with over 20 years of Contact Center expertise, completed on-site analysis, auditing and stakeholder interviews at each of the client’s call centers. This process identified the centers’ maturity, and allowed for the charting of improvement initiatives to prove the results.
Expert insights. Personalized for you.
51 
Let's personalize your content