2003 Benchmark Consulting 
Taylor Reach Group
AUGUST 6, 2021
The comprehensive project will involve not only assessing and benchmarking the organization’s multiple contact centers, but will develop the transformation strategy and associated roadmap to support the future mode of operation. A global Contact Center, and Customer Experience consulting firm. About The Taylor Reach Group, Inc.
Taylor Reach Group
OCTOBER 28, 2019
Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The consultancy will conduct an essential health check of the firm’s customer experiences and Contact Center operations. “We Established in 2003, the consultancy aligns proprietary approaches specific to clients’ organizational goals and objectives.
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Taylor Reach Group
APRIL 4, 2018
Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc.
Taylor Reach Group
JUNE 7, 2018
Customer Experience and Contact Center Consultancy, The Taylor Reach Group, Inc. Taylor Reach’s consultants, each with 20+ years of Contact Center expertise, will perform on-site analysis, auditing and stakeholder interviews at each of the home builder’s Call Centers. About The Taylor Reach Group, Inc.
Taylor Reach Group
MAY 3, 2018
Taylor Reach’s expert consultants will conduct on-site analysis coupled with implementation of a Call Center audit tool which will benchmark the center across 8 categories, 29 sub-categories, 700+ data points and against 2500+ other Contact Centers in order to establish a best-in-class comparison. “We
Beyond Philosophy
SEPTEMBER 15, 2015
Harvard Business Review called it “ The One Number You Need to Grow ” way back in 2003. In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. It has become a standard metric used to determine if your Customer Service and Experience improvements are effective.
COPC
MAY 19, 2023
Consultants have set up entire businesses profiting from this discourse. Since 2003 NPS has grown in popularity. His vast experience working with diverse teams allowed him to effectively deliver consulting, benchmarking, training and operational auditing services. — Alex Boland | Director of ANZ Operations at COPC Inc.
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