2003 Benchmark Contact Center 
Call Design
JULY 6, 2021
Here’s a list of 10 key metrics that can be used by contact centre managers to ensure the delivery of both strong customer experiences and financial performance through workforce efficiency. According to a Contact Center Helper report, 95.7% First Contact Resolution. Customer Satisfaction. Net Promoter Score.
Taylor Reach Group
AUGUST 6, 2021
TRG) to guide the transformation of its contact center operations. The comprehensive project will involve not only assessing and benchmarking the organization’s multiple contact centers, but will develop the transformation strategy and associated roadmap to support the future mode of operation.
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Taylor Reach Group
NOVEMBER 11, 2019
Customer Experience and Contact Center Consultancy, The Taylor Reach Group, has recently completed its in-depth analysis of two contact centers for a national patient support firm. This process identified the centers’ maturity, and allowed for the charting of improvement initiatives to prove the results.
Etech
MARCH 16, 2018
In 2003, the space shuttle, Columbia, disintegrated over East Texas and Louisiana, when it attempted to reenter the Earth’s atmosphere. Unachievable Goals : Benchmarks set too high discourage performance. This is a valuable lesson from history that is relevant within many businesses today, especially within the contact center.
Taylor Reach Group
FEBRUARY 8, 2019
a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a worldwide leader in personal vision care. A global Contact Center, Call Center, and Customer Experience consulting firm.
Hodusoft
OCTOBER 23, 2024
Importance of Measuring NPS for BPO Contact Centers How to Benchmark NPS Tips to Conduct the NPS Survey What is Net Promoter Score (NPS)? When it comes to a good NPS score in the BPO and call and contact center industry, a score of 50/100 or above is considered good by many industry experts.
Taylor Reach Group
JUNE 7, 2018
Customer Experience and Contact Center Consultancy, The Taylor Reach Group, Inc. Taylor Reach), announced that they have been appointed by one of America’s largest home builders to take an in-depth analysis of their Contact Centers. About The Taylor Reach Group, Inc.
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