Interaction Metrics

NOVEMBER 11, 2024

Um, but I, you know, originally pre 2003. I think there really was like an interest in market research, customer feedback. You’ve mentioned it a couple of times, 2003. That’s like examining customer behavior and saying, oh, let’s craft a customer experience around what the customer cares about.

Surveys 62

Surveys Airlines Benchmark Feedback 62

Taylor Reach Group

JUNE 6, 2017

You may or may not have reviewed Comm100’s 2016 Livechat Benchmark Report. Ranked #5 in Customer Service Globally with 27 awards for operational excellence. He has been working in the industry for 35+ years and has led The Taylor Reach Group’s success, as CEO and Chief Chaos Officer, since 2003. John Cockerill – President.

Contact Center 55

Contact Center Consulting Consulting Healthcare 55

Taylor Reach Group

JUNE 20, 2017

What they are doing is using that dead, in-between time to respond to other customers. This can be great when it works, but even as the 2016 Live Chat Benchmark Report states, agents are handling more chats as time continues – what you’re doing is placing a demand on that agent. John Cockerill – President.

Contact Center 62

Contact Center Consulting Consulting Healthcare 62

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98