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Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including qualitymanagement, outsourcing, customer experience, contact center technology, and more. Kate serves Application Development & Delivery Professionals.
Created at Bain & Company almost 15 years ago and popularized in a 2003 Harvard Business Review article , Net Promoter® has been adopted by two-thirds of Fortune 100 companies. NPS Promoters are so convinced of the validity of the correlation, they freely share their research and annual public benchmarking data.
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