2003 Best practices Consulting 
Taylor Reach Group
OCTOBER 28, 2019
Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The consultancy will conduct an essential health check of the firm’s customer experiences and Contact Center operations. “We Established in 2003, the consultancy aligns proprietary approaches specific to clients’ organizational goals and objectives.
Taylor Reach Group
AUGUST 16, 2021
Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc. The outcome of such an assessment is then measured against data from the best-performing contact centers in the world, to determine if there are gaps between current and best practices, and what steps can be made to close those gaps.
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Taylor Reach Group
JUNE 21, 2021
TRG, an award-winning call and contact center consulting and managed services firm, will be performing a deep dive into all of the center’s processes, staffing, and technology in order to determine the precise gaps between current operations and state compliance. A global Contact Center, Call Center, and Customer Experience consulting firm.
Taylor Reach Group
APRIL 4, 2018
Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The Taylor Reach Group, Inc., TORONTO (PRWEB) April 4, 2018.
Taylor Reach Group
MAY 23, 2018
The Taylor Reach Group, Inc, (TRG), a globally recognized Contact Center and Customer Experience (CX) consulting organization, today announced that they are working with one of the country’s, largest retailers, to establish a new service model within the retailer’s Contact Center. The Taylor Reach Group, Inc., TORONTO (PRWEB) May 23, 2018.
Satrix Solutions
AUGUST 24, 2021
Since the publication of the 2003 Harvard Business Review article “ The One Number You Need to Grow ”, Net Promoter Score (NPS) has generated strong opinions, some of them very much in favor of the customer loyalty metric while others staunchly discourage its use. Where do you stand on the great Net Promoter debate?
COPC
MAY 19, 2023
Consultants have set up entire businesses profiting from this discourse. The best practice is to measure both the percentage of customers that are satisfied and the percentage that are very dissatisfied. Since 2003 NPS has grown in popularity. — Alex Boland | Director of ANZ Operations at COPC Inc. However, COPC Inc.
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