2003 Best practices Employee engagement 
Injixo
MARCH 12, 2025
It first appeared in the 2003 Harvard Business Review article, The One Number You Need to Grow. Employee Net Promoter Score (eNPS) was derived from NPS. In this article, we'll explore eNPS, how to avoid a major pitfall, and how to get higher eNPS scores by applying best practices in Workforce Management (WFM).
Provide Support
JUNE 6, 2017
Companies like Zappos, Southwest Airlines and Ritz-Carlton Hotels have one thing in common – they are worldwide famous for providing excellent customer service and having friendly employees. Their employees are obviously passionate about their work and are willing to go the extra mile to help customers. Read more.
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Injixo
JANUARY 19, 2023
It first appeared in the 2003 Harvard Business Review article, The One Number You Need to Grow. Employee Net Promoter Score (eNPS) was derived from NPS. In this article, we'll explore eNPS, how to avoid a major pitfall, and how to get higher eNPS scores by applying best practices in Workforce Management (WFM).
Creative Virtual
JUNE 22, 2020
When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space. It’s been exciting to lead a company that’s instrumental in advancing the technology and its applications for customer and employee engagement.
Comm100
MARCH 27, 2023
By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover. Get our monthly customer service news and best practices update delivered to your inbox.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.
Livepro
JULY 17, 2018
Paul has received a number of awards for customer service excellence including ‘best practice in manufacturing’ from the Victorian Government. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service. In the last 10 years he has seen CSBA grow in the range of product and services provided.
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