Creative Virtual

JUNE 22, 2020

Today I’m proud to be sharing Creative Virtual’s introduction of the Neutrino release of V-Person , our innovative virtual agent and chatbot technology. When I first founded Creative Virtual in late 2003, chatbot and virtual agent technology was still very new in the customer service space.

Personalization 52

Personalization Virtual Agent Chatbots Employee engagement 52

EPIC Connections

OCTOBER 20, 2017

The collaborative session addressed omnichannel best practices in the contact center environment. We focus on building an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, social media, and mobile.

Contact Center 38

Contact Center Virtual Agent Self service Enterprise 38

Taylor Reach Group

JUNE 13, 2017

Best practice chat companies are using customer data. Colin: AI Chat today, often called chatbots or virtual agents, are not very sophisticated and certainly they are not ready for the scalable bulk response’ world JD is speaking about. Ranked #5 in Customer Service Globally with 27 awards for operational excellence.

Contact Center 58

Contact Center Consulting Consulting Chatbots 58