2003 Call Center Interactive Voice Response 
Calltools
JUNE 23, 2021
As someone who owns or manages a call center, you know better than most that poor decisions can ruin a business’s reputation. Bad actors within the call center industry have made it necessary for the U.S. The robocall litigation could literally change the way that many call centers operate.
Fonolo
MARCH 9, 2023
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros identify pain points and reduce customer complaints in the contact center. The first study was done in 2003 — can you guess which direction the overall trend has headed since then? The Golden Rules of SLAs 7.
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Taylor Reach Group
DECEMBER 5, 2017
Through this project, and several other client projects in the healthcare industry or other verticals, TRG continues to expand our Technology Sourcing initiative which assists organizations to source Telephony, IVR Platforms and Services, Workforce Management, Email Management, Chat Management, SMS and CRM Systems. About Taylor Reach Group.
Avaya
OCTOBER 19, 2017
That’s 311,311,311 calls, clicks, chats, texts and more combined since launching in 2003. For example, all IVR messages delivered to NYC311 callers are handled by the Avaya Call Pilot application.
Taylor Reach Group
MARCH 7, 2018
The consulting firm has helped companies across various verticals, to source telephony platforms, IVR platforms and services, workforce management, email management, chat management, SMS and CRM solutions. “As As consultants, the only organization paying us should be our clients. About The Taylor Reach Group, Inc.,
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. million in 2003 to approximately $1.7 By Donna Fluss. View this document on the publisher’s website. Over the past 15 years, total WFO revenue has gone from $803.4 billion for the first half of 2018.
Vistio
JUNE 29, 2021
You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations. I, like most people, fell into the call center industry by accident. And I said, “Of course. I’d be delighted.”
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